Off Campus Drive 2020
Wipro is Hiring for the position of Customer Service Representative. For more such off campus drives, internships and free courses be active on our platform.
|Job Title||Customer Service Representative at Wipro|
|Description||Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative.We are looking for smart professionals with a great attitude to make every single client interaction delightful.|
|Work Location||Haryana – INDIA|
|Employment Type||FULL TIME|
(NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents.
Together, we discover ideas and connect the dots to build a better and a bold new future.
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative.We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Your Impact as a Customer Service Representative
> Customer Service through calls, Chats & emails
> Ensure timely and accurate service delivery at defined productivity levels
> Build client & domain knowledge to be able to deliver a resolution on the first conversation
> Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort.
> Maintain Internal & Client level delivery quality on calls, chats & email conversations
> Adhere to Customer Service Attendance & Accountability policies
> Execute issue /query resolution and ensure proper documentation & follow-up
> Identify, share and support operational improvements
> Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
> Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
You bring knowledge & expertise Required Experience
> Experience 0- 2 yrs.
> Excellent communication skills
> Should be flexible to work in rotational shifts
> Proficient in computer usage and Basic knowledge on MS Office
> Defined career roadmap which offers growth opportunities
> Performance based incentive program**
> Investment in talent development and skills enhancement
> Work life balance with 5 day work week
> Collaborative environment with best in class professionals
> Focus on colleague engagement and [email protected]
> Depends on Process/Client alignment
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